Frequently Asked Questions
Everything you need to know about bringing Ruthanne home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. Large furniture pieces may require additional handling time.
Do you offer international shipping?
Currently, Ruthanne Collection ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for damaged or unsatisfactory goods?
We offer a 30-day return window for most items. If your order arrives damaged, please contact our support team within 48 hours of delivery with photos to initiate a free replacement or full refund.
Are your textiles and ceramics handmade?
Many of our collections are artisan-crafted and feature hand-finished details. Because of this, slight variations in color and texture are expected, making each piece in your home unique.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Affirm and Klarna for larger furniture purchases.